Personal Data We Collect

We may collect:

• Name, address, telephone number, and email

• Enquiry details and service requirements

• Photographs submitted for quotations

• Site access instructions

• Billing and payment information

• Communications with our team

• Website usage data (cookies, IP address, analytics if enabled)

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How We Use Personal Data

We process personal data to:

• Respond to enquiries

• Provide quotations

• Deliver our services

• Maintain client and project records

• Invoice and manage accounts

• Comply with legal obligations

• Improve our website and customer service

• Send service-related communications

We do not sell personal data.

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Legal Bases for Processing

We rely on:

• Contract – to provide services you request

• Legitimate Interests – business administration and service management

• Legal Obligation – accounting, taxation, insurance

• Consent – for specific types of communications (e.g., marketing)

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Sharing Your Data

We share personal data only where necessary with categories of trusted third parties, including:

• IT and cloud service providers

• Accountants and professional advisers

• Payment processors

• Subcontractors assisting with service delivery

We do not disclose personal data to third parties for their marketing purposes.

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International Transfers

Where data is transferred outside the UK, we use appropriate safeguards such as International Data Transfer Agreements.

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Data Retention

We retain data for the following periods:

• Enquiries: up to 12 months

• Project and maintenance records: 6 years

• Accounting records: 6 years

• Insurance-related documentation: statutory requirement period

After the retention period, data is securely deleted or anonymised.

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Your Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction

• Request deletion (where applicable)

• Restrict processing

• Object to processing

• Data portability

• Withdraw consent at any time

To exercise your rights, contact: info@mrgardenmaintenance.co.uk

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Cookies

We use essential, functional, and optional analytical cookies.
You may adjust your browser settings to disable non-essential cookies.

A full explanation is provided in our Cookie Policy.

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Data Security

We implement appropriate technical and organisational security measures, including:

• Secure servers

• Controlled access

• Encrypted communications

• Staff confidentiality and training

• Regular system backups

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Complaints

If you have concerns about how we process personal data, please contact us first.

You may also complain to the Information Commissioner’s Office (ICO): https://www.ico.org.uk.

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Updates

We may update this notice periodically. The latest version will always be available on our website.